Case Studies
Featured
The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...
Parental satisfaction with pediatric emergency department visits has been argued to be best predi...
The patient experience as measured by patient satisfaction scores is an organizational goal. In t...
An ED case management program was developed to implement tactics focused on reducing ED avoidable...
Preoperative/procedure testing for surgical, cardiac catheterization and scheduled C-section pati...
The goal was to improve turnaround times of troponin and EKGs within the cardiac patient populati...
Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...
In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgradin...
