Case Studies

    MHA Accountable Care Compass Awards

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    The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...

    February 29th, 2016
    Ask Me To Explain Campaign: Improving Communication to Increase Patient Satisfaction in the Pediatric Emergency Department

    Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

    June 16th, 2015
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    Patient- and Family-Centered Rounds at Helen DeVos Children's Hospital

    Helen DeVos Children’s HospitalGrand Rapids, MI212 Beds Helen DeVos Children’s Hospital examined...

    January 1st, 2013
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    Patient- and Family-Centered Rounds at Cincinnati Children's Hospital

    Cincinnati Children’s Hospital Medical CenterCincinnati, OH577 Beds Cincinnati Children’s Hospit...

    January 1st, 2013
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    Giving Staff and Patients an Active Role in Improving Care

    UNC Hospitals is committed to providing a patient-centered care environment. A team of leaders is...

    July 19th, 2012
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    Improving Medication Management Following Hospital Discharge through Patient-Centered Education and In-Home Monitoring

    The goal of this performance improvement initiative was to improve patient safety and control hea...

    February 1st, 2012
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    Streamlining Radiation Oncology Practices to increase Patient Satisfaction

    The Problem ThedaCare selected its radiation oncology (rad-onc) department to kick off a systemw...

    October 8th, 2009
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