Case Studies
Featured
The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...
Parental satisfaction with pediatric emergency department visits has been argued to be best predi...
The patient experience as measured by patient satisfaction scores is an organizational goal. In t...
An ED case management program was developed to implement tactics focused on reducing ED avoidable...
Preoperative/procedure testing for surgical, cardiac catheterization and scheduled C-section pati...
The goal was to improve turnaround times of troponin and EKGs within the cardiac patient populati...
Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...
In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgradin...
Improving patient flow throughout the Bon Secours Charity Health System is critical to patient sa...
Emergency department admitted patients used to wait an average of 24 hours for an inpatient bed a...
At any one time, more than 100 patients are in this busy and complex ED. Historically, staff acti...
The Problem Wait times in the hospital's inpatient rehabilitation center were unacceptable; some ...
The Problem Incorrect patient identification through the registration process increases the pote...
The Problem Carolina Medical Center-Mercy worked on patient throughput in its ED, while developi...
