UNC Hospitals is committed to providing a patient-centered care environment. A team of leaders is...

July 19th, 2012
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Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experien...

July 1st, 2012
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A quality improvement project using Lean Six Sigma DMAIC method in a 500-bed tertiary medical cen...

June 1st, 2012
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Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...

June 1st, 2012
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With nearly half of all emergency departments operating at or above capacity and the majority of ...

April 27th, 2012
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The authors found little evidence that participation in the Premier HQID program led to lower 30-...

March 28th, 2012
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This commentary describes a template to standardize handoff education to drive safety improvement.

February 22nd, 2012
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