Case Studies
Featured
The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...
The patient experience as measured by patient satisfaction scores is an organizational goal. In t...
An ED case management program was developed to implement tactics focused on reducing ED avoidable...
Preoperative/procedure testing for surgical, cardiac catheterization and scheduled C-section pati...
Customer satisfaction performance is a hospital strategic goal. Marianjoy's inpatient satisfactio...
In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgradin...
Improving patient flow throughout the Bon Secours Charity Health System is critical to patient sa...
Emergency department admitted patients used to wait an average of 24 hours for an inpatient bed a...
