Case Studies

MHA Accountable Care Compass Awards

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The Massachusetts Hospital Association (MHA) created the Accountable Care Compass Awards to highl...

February 29th, 2016
Advance Care Planning: Improving the Conversation

Advance care planning is a critical element of wellness for all adult patients, regardless of dia...

September 16th, 2016
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Increasing Person Engagement

Erie County Medical Center's "boots on the floor" initiative began by hiring five full-time patie...

September 14th, 2015
Ask Me To Explain Campaign: Improving Communication to Increase Patient Satisfaction in the Pediatric Emergency Department

Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

June 16th, 2015
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Transforming Service Excellence through Innovation

Excellent patient-centered care is the goal of a program implemented by the team at McDonough Dis...

December 16th, 2014
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Language and Communication Assistance: A Comprehensive Cancer Center Perspective

Good patient/provider communication correlates with greater patient satisfaction, increased patie...

March 12th, 2013
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Patient- and Family-Centered Rounds at Helen DeVos Children's Hospital

Helen DeVos Children’s HospitalGrand Rapids, MI212 Beds Helen DeVos Children’s Hospital examined...

January 1st, 2013
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Patient- and Family-Centered Rounds at Cincinnati Children's Hospital

Cincinnati Children’s Hospital Medical CenterCincinnati, OH577 Beds Cincinnati Children’s Hospit...

January 1st, 2013
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